Syeda Farhana Shariff and Shariff Masudul Haque rented the apartment, advertised as a “luxury two-bedroom apartment,” located next to the CN Tower on Front Street, for a month.
“It was nowhere near luxury,” Haque told CTV News Toronto on Friday.  “It didn’t look right and it’s a poorly maintained property.”
The tourists were more than two weeks into their month-long stay in Toronto when they received an unexpected knock on the door at around 1 a.m. Wednesday.
“He said we should go. I was really surprised by that,” Haque said.
According to Haque, the man claimed to be the legal tenant of the flat.
CTV News Toronto has seen the couple’s Airbnb confirmation email, which shows they paid to rent the apartment from July 5 to August 2.
Hack and his wife said they initially refused to leave, but the man then called the police.
“He called the cops and the cops said they were convinced with the documents that he is the lease holder,” Haque said.  “The police told us to leave the place within 30 minutes before things escalated. They didn’t care how we did it, they just wanted us to leave.”
Huck said they decided there was no point in fighting the police, gathered their belongings and went to the lobby of the building.
Haque said they spent two hours on hold waiting to speak to someone with Airbnb.
“They didn’t do anything except say they would review the situation,” Huck said.
Hack said the couple found another place to stay for the rest of the night, but had to pay $580.
In a statement to CTV News Toronto, police said they responded to a call Wednesday about an “unwanted visitor to an apartment building.”
Police said a man arrived at an apartment to find two people unknown to him.
“The couple took their belongings and left the unit upon police arrival and confirmation that the complainant is the legal tenant of the unit,” police said.
Haque said the couple received a message from Airbnb on Thursday afternoon saying they would be refunded, but still have no answer as to what actually led to the incident. 
In a statement to CTV News Toronto on Friday, an Airbnb spokesperson said they “take this incredibly seriously.”
“After investigation, the listing has been disabled and we have provided guests with a full refund for this experience.”
Haque said they are grateful for the refund, but believes Airbnb could have been “more proactive” in helping them at this time.